{"id":10,"date":"2025-01-02T07:36:53","date_gmt":"2025-01-02T07:36:53","guid":{"rendered":"https:\/\/rayclif.com\/?page_id=10"},"modified":"2026-07-26T12:15:49","modified_gmt":"2026-07-26T04:15:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/rayclif.com\/index.php\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-ext-preset--group--natural-1--section has-background-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-7783b9fd wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<figure class=\"wp-block-image aligncenter size-large ext-animate--on extendify-image-import wp-duotone-varpresetduotoneprimary-foreground-1\"><img decoding=\"async\" src=\"data:image\/svg+xml;base64,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\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center ext-animate--on has-x-large-font-size\">Our Commitment to Your Complete Satisfaction<\/h2>\n\n\n\n<p class=\"has-text-align-center ext-animate--on wp-block-paragraph\" style=\"margin-top:1.5rem\">This section explains our refund policy, detailing how to contact us with your reason and provide photos if your item arrived damaged or doesn&#8217;t match its description.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-ext-preset--group--natural-1--section has-tertiary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-8df7bf85 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group alignwide ext-is-logical-start has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-bca572d6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading ext-animate--on\">How do I request a refund?<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Find clear answers on our refund procedures, guiding you step-by-step to resolve any issues efficiently.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-a78f41f9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column ext-animate--on is-layout-flow wp-container-core-column-is-layout-339f7bcf wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">What is the timeframe for requesting a refund?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests must be made within 14 days of receiving your order.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column ext-animate--on is-layout-flow wp-container-core-column-is-layout-339f7bcf wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">What information do I need to provide for a refund?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us with your reason and photos if the item was damaged or misdescribed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-18eb54dc wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column ext-animate--on is-layout-flow wp-container-core-column-is-layout-339f7bcf wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Can I get a refund if the item was damaged in transit?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, send us photos of the damage along with your refund request.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column ext-animate--on is-layout-flow wp-container-core-column-is-layout-339f7bcf wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">What if the product doesn\u2019t match its description?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a refund by notifying us and providing photographic evidence.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-18eb54dc wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column ext-animate--on is-layout-flow wp-container-core-column-is-layout-339f7bcf wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">How will I receive my refund?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are processed back to your original payment method within 7 business days.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column ext-animate--on is-layout-flow wp-container-core-column-is-layout-339f7bcf wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Are there any items excluded from the refund policy?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some personalised or perishable goods are exempt from refunds; please check product details.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-ext-preset--group--natural-1--section ext-animate--off has-background-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-image-fill-element extendify-image-import is-style-ext-preset--media-text--natural-1--card-1 ext-animate--on has-tertiary-background-color has-background\" style=\"grid-template-columns:auto 48%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group alignwide ext-animate--off has-global-padding is-layout-constrained wp-container-core-group-is-layout-0407ee8b wp-block-group-is-layout-constrained\" 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How do I request a refund? Find clear answers on our refund procedures, guiding you step-by-step to resolve any issues efficiently. 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