Our Commitment to Your Complete Satisfaction
This section explains our refund policy, detailing how to contact us with your reason and provide photos if your item arrived damaged or doesn’t match its description.
How do I request a refund?
Find clear answers on our refund procedures, guiding you step-by-step to resolve any issues efficiently.
What is the timeframe for requesting a refund?
Refund requests must be made within 14 days of receiving your order.
What information do I need to provide for a refund?
Please contact us with your reason and photos if the item was damaged or misdescribed.
Can I get a refund if the item was damaged in transit?
Yes, send us photos of the damage along with your refund request.
What if the product doesn’t match its description?
You may request a refund by notifying us and providing photographic evidence.
How will I receive my refund?
Refunds are processed back to your original payment method within 7 business days.
Are there any items excluded from the refund policy?
Some personalised or perishable goods are exempt from refunds; please check product details.
